AI Literacy & Article 4
Your staff need "sufficient AI literacy" to use AI systems compliantly. Here's what that means in practice and how to build an evidence trail.
The Article 4 Requirement
"Providers and deployers of AI systems shall take measures to ensure, to their best extent, a sufficient level of AI literacy of their staff and other persons dealing with the operation and use of AI systems on their behalf, taking into account their technical knowledge, experience, education and training and the context in which the AI systems are to be used, and considering the persons or groups of persons on whom the AI systems are to be used."
— EU AI Act, Article 4
AI literacy obligations applied from 2 February 2025. If you haven't started, begin immediately.
Role-Based Training Requirements
Different roles need different depths of training. Here's a practical breakdown:
AI basics, company AI policy, what AI tools are approved, how to report concerns
System-specific training, oversight procedures, when to escalate, logging requirements
Classification review, evidence assessment, FRIA oversight, sign-off responsibilities
AI in hiring obligations, Article 26 deployer duties, worker notification, bias awareness
AI governance overview, risk exposure, compliance status, strategic implications
Building Your Programme
Define Training Tiers
Map roles to training requirements. Not everyone needs the same depth—operators need more than general staff.
Develop Content
Create or curate materials for each tier. Include your AI policy, system-specific procedures, and regulatory context.
Deploy & Track
Roll out training with completion tracking. Use an LMS or simple spreadsheet—just ensure you can prove who completed what.
Refresh Regularly
Set annual re-certification requirements. Update content when systems change or regulations evolve.
What Evidence to Keep
Related Resources
Training Tracker
Track completions, send reminders, generate reports.
Learn MoreAI Use Policy
Template policy for staff AI usage and responsibilities.
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Complete EU AI Act roadmap for small businesses.
Read GuideFrequently Asked Questions
What is AI literacy under Article 4 of the EU AI Act?
Article 4 requires providers and deployers to take measures to ensure sufficient AI literacy of their staff and other persons dealing with the operation and use of AI systems on their behalf, taking into account their technical knowledge, experience, education and training, and the context in which the AI systems are used.
When do AI literacy obligations apply?
AI literacy obligations applied from 2 February 2025. Organizations should already have measures in place or be actively implementing them.
What does 'sufficient AI literacy' mean?
It means staff have enough understanding to use AI systems appropriately, recognize limitations, follow oversight procedures, and escalate concerns. The level varies by role—operators need more depth than general staff.
How do we evidence AI literacy compliance?
Keep records of training completion, materials used, policy acknowledgements, and role assignments. Klarvo's Training module automates this tracking and generates audit-ready reports.
Do we need external certification?
The EU AI Act doesn't require external certification. Internal training programmes with documented completion are sufficient, though external courses can supplement your programme.
Track AI Literacy Compliance
Klarvo's Training module automates completion tracking, sends reminders, and generates audit-ready reports.