EU AI Act for
SaaS Companies
SaaS companies building or using AI need to understand their obligations. Whether you're a provider, deployer, or both—and how to evidence compliance to customers.
SaaS AI Scenarios
AI-Powered SaaS Products
If you build AI into your SaaS product, you may be a provider under the AI Act with additional obligations.
Key Obligations:
- Conformity assessment (if high-risk)
- Technical documentation
- Quality management system
- Post-market monitoring
Using Third-Party AI APIs
If you integrate AI APIs (OpenAI, Anthropic, etc.) into your product, you're typically a deployer.
Key Obligations:
- Use according to instructions
- Human oversight where required
- Transparency to end users
- Vendor due diligence
AI for Internal Operations
Using AI tools for internal purposes (HR, support, analytics) makes you a deployer.
Key Obligations:
- Inventory AI systems
- Classify risk levels
- Implement required controls
- AI literacy for staff
Selling into EU Markets
SaaS companies with EU customers need to evidence AI governance for procurement.
Key Obligations:
- Evidence packs for customers
- Contractual AI clauses
- Customer transparency support
- Incident notification paths
Customer Evidence Packs
Enterprise customers increasingly require AI governance documentation. Klarvo helps you generate audit-ready packs.
AI Inventory
Complete list of AI systems with classifications
Controls Evidence
Documented oversight and governance
Transparency
How you handle disclosures and data
Frequently Asked Questions
Are SaaS companies providers or deployers?
It depends. If you build AI into your product, you're likely a provider. If you use third-party AI in your operations or product, you're typically a deployer. Many SaaS companies are both.
What do EU customers expect from SaaS vendors?
Enterprise customers increasingly ask for AI governance evidence packs. They want to see your AI inventory, risk classifications, transparency practices, and incident processes.
Do US-based SaaS companies need to comply?
If your SaaS product uses AI and has EU customers, EU AI Act obligations apply. The regulation has extraterritorial reach for AI systems that affect people in the EU.
How should we handle AI in procurement questionnaires?
Prepare an AI governance evidence pack covering: which AI you use, how it's classified, what controls are in place, and how you handle incidents. Klarvo generates these packs automatically.
Win EU Deals with AI Governance
Klarvo helps SaaS companies build and evidence AI compliance for customer confidence.